To cancel your subscription quickly, you can always Contact Support. We'll respond within 24 hours on weekdays or 48 hours during holidays.
The steps are different on different platforms. Please select the payment platform that you placed your order, and follow the instructions to cancel your subscription.
Subscriptions for most orders can currently only be canceled by contacting customer service.
If your order format is T1231231231231231231 or the invoice you received is similar to the one below, please Contact Support team directly to cancel your subscription when you need to.
Due to system restrictions, the charged subscription fee is non-refundable. Before checkout in the shopping cart, you will see the subscription plan is “Renewal: Automatic”. And before the order is renewed, the payment platform will send a notification email beforehand, so you still have a chance to cancel your subscription.
We are not sure whether you ignored this kind of email or it has been tagged as SPAM. For these real reasons, it is not refundable once the order is renewed.
To avoid future recurring payment, please cancel the subscription timely. For any concerns, just feel free to Contact Support.